REFUND & RETURN POLICY

3-Day Return Policy

We have a 3-day return policy. Customers may request a return within 3 days of receiving their order.

To be eligible for a return, all bedding products, including bedsheets, pillowcases, bolster cases, quilt covers and comforters, must meet the following conditions:

•⁠  ⁠Items must be unused, unwashed and in their original condition.

•⁠  ⁠Items must be free from stains, damage, odours or signs of use.

•⁠  ⁠Original packaging and tags (if provided) must be retained.

•⁠  ⁠Proof of purchase or order confirmation is required.

For hygiene reasons, bedding products that have been washed, used or slept on are not eligible for standard returns or exchanges.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective or incorrect item, kindly contact our customer service team within 3 days of receiving your order, wherever possible.

Please provide your order number together with clear photos or videos showing the issue.

We will review the case and arrange an appropriate solution, such as a replacement or refund, where applicable.

Non-Returnable Items

Standard returns or exchanges are not accepted for:

•⁠  ⁠Bedding products that have been washed or used.

•⁠  ⁠Items damaged due to improper handling, washing or care.

•⁠  ⁠Custom-made or personalised products.

•⁠  ⁠Clearance or promotional items marked as final sale, for change-of-mind requests.

Slight colour differences due to lighting or screen settings are not normally considered product defects.

Exchanges

If you have ordered the wrong size, colour or design, please contact us within 3 days of delivery. Exchange requests may be considered if the item meets our return conditions, subject to stock availability.

Return shipping fees for exchanges requested due to personal preference will be borne by the customer.

Returns & Refunds

Please contact our customer service team before returning any item. Unauthorised returns may not be accepted.

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed through the original payment method. Processing times may vary depending on your payment provider.

For returns due to our error or verified product defects, return shipping costs will be covered by us where applicable.